Dhruv Enterprises respects your privacy. This policy explains how we handle information submitted through our online ordering and customer-notification services.
Information we collect
We may collect your name, mobile number, email address, delivery address, PIN code, order details, payment status, and shipment information. Payment card, UPI, or banking credentials are processed by the payment provider and are not stored by Dhruv Enterprises.
How we use information
We use this information to process orders, calculate freight, arrange shipment, provide invoices and order updates, send transactional email or WhatsApp notifications, prevent misuse, and comply with legal and accounting requirements.
Sharing and processors
Information may be shared only as needed with service providers involved in an order, including payment gateways, shipping partners, hosting providers, email services, and WhatsApp/Meta. We do not sell personal information.
Retention and security
We retain records only for as long as needed for order fulfilment, support, fraud prevention, and applicable tax or legal obligations. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.
Your choices
You may request access, correction, or deletion of eligible personal information. Some transaction records may need to be retained where required by law.
Contact
Contact info@druv.org. Dhruv Enterprises, Rangpo Mandi Bazaar, Rangpo, Sikkim 737132, India.